Customer insights from ARENA-funded DER projects
In 2019, the Australian Renewable Energy Agency (ARENA) partnered with the UTS Institute of Sustainable Futures (ISF) to investigate the experiences of customers involved in ARENA-funded Distributed Energy Resources (DER) projects. Nearly 100 reports from 20 ARENA-funded projects were analysed to produce insights on customer values and motivations, and on the customer journey of buying, installing, maintaining and retaining a DER product.
ISF delivered two customer insights reports. The first investigated the customer journey, identifying six key ‘ingredients’ contributing to a happy DER customer. The second explored customer values, proposing a values-based approach as an effective way to engage and tailor messages to many types of customers.
This webinar is the second in a series of eight webinars on consumer-centric energy, being held between October 2020 and February 2021, co-hosted by the Energy Transition Hub and the Climate and Energy College, sponsored by the Victorian Clean Technology Fund.
Dani Alexander is a researcher at the UTS Institute for Sustainable Futures who is passionate about rebuilding our energy system to be clean, affordable, reliable and equitable. Dani specialises in understanding game-changing technologies, with a focus on distributed energy resources to promote energy system flexibility. Dani is also the RACE for Business Program Leader at the newly established Reliable Affordable Clean Energy for 2030 (RACE for 2030) Cooperative Research Centre. The vision for RACE for 2030 CRC is a customer-centred clean energy transition. Dani is also a mother, ultimate frisbee athlete and C40 Woman4Climate.
Kate is a knowledge sharing manager at the Australian Renewable Energy Agency, with a focus on DER projects.
Dr Scott Dwyer is an energy specialist at the UTS Institute for Sustainable Futures. He has almost two decades of experience in researching and advising on clean energy within consumer, technology, market, and policy contexts. Dr Dwyer's work spans a diverse range of projects at the cutting-edge of energy research. This has included: virtual power plant demonstrations featuring residential solar batteries; electric vehicle charging business model analysis and development; data- and community-led microgrid projects for rural towns; and customer journey and supply chain mapping for sustainable energy technologies.